FINALLY : The ONLY Unique and Proven Internal Service Culture program in town
to make your organization vibrant, attractive, strong and wildly profitable, this
comprehensive program is an absolute must.


Building a Service Culture that Sizzles and Succeeds!

Learn Proven Strategies and Techniques to Build a Powerful Internal
and External Service Culture


From : Alex Choong - Synergy Entire, Kuala Lumpur, Malaysia

Dear Friends,

Good staff has plenty of options nowadays. They don't need to work for you and stay with you
long term. Building a strong and successful company culture will help you to attract, develop
and retain
great staff. 

It’s important to get the right people into you organization and it’s expensive to hire the wrong
ones too. 

A good company is also known by the people it keeps!


Please Click HERE for Ron's Preview
Online Training Videos

 When culture nourishes, service flourishes.

Culture is fluid and powerful like water. It can flow smoothly and steadily, refreshing your team and carrying your people forward. Your service culture can be fertile and rich, stimulating new ideas.
But a dysfunctional culture can also become narrow and destructive, crashing down on any sign
of change

Learn proven strategies and techniques to build a powerful internal and external service culture.

Through interactive presentations by Ron Kaufman and group discussions you will discover
winning ideas
and best practices you can apply immediately to strengthen and
improve your service culture.

Key Learning Objectives:

Develop your service philosophy

Attract and retain the best people

Reward strong team members

Motivate and empower your staff

Build successful partnerships

Improve communication between groups

Increase understanding and commitment

Build a culture to support CRM programs

Create a winning physical atmosphere

Generate the spirit of service every day

Learn Specific 10 Action Steps for:

1. Crafting and communicating your vision

2. Recruiting superior service champions

3. Effective orientation for new service staff

4. Reinforcing service communications

5. Engaging customers with focus groups

6. Implementing uplifting service awards

7. Service suggestion schemes that work!

8. Management service role modeling

9. Effective service recovery and guarantees

10. Superior service rituals and traditions

The strategies and proven techniques in this powerful program are unbelievably
effective, yet extremely simple to put into action. Hundreds of companies are
using just a couple of these simple, inexpensive techniques to produce extremely
profitable results in the marketplace.

The results of this formula is so simple and foolproof, most companies can’t believe they never
thought of it themselves. Now with this secret PROVEN strategies you will gain .. 

  •  High Employee Morale, Motivation and Productivity

  •  Low Turnover

  •  Strong Teamwork and Cross Functional Cooperation

  •  Unbeatable Company Culture

  •  Strong, Profitable, Distinctive and Successful Company 

To achieve results like this for your organization, you have to figure out what your
culture is, decide what it should be, and move everyone toward the desired culture.

Everyone agrees that providing excellent service is essential for continued success in today’s
competitive world.

This high-content program clears the fog in an entertaining and upbeat manner,
giving you the understanding and concrete action steps you need for immediate
service culture improvement.

Please Click HERE for Ron's Preview
Online Training Videos

Here are what our clients have to say...

"Training was useful and trainer is very energetic, vibrant and lively. Illustrated many real-life examples and kept the session ‘alive’
 the whole time."
Commerce Trust Bhd

"Overall, the entire training was excellent. The trainer was full of good ideas and examples given are useful for overall working environment."
BP (M) Sdn Bhd

"Ron Kaufman gives very good examples of the various topics that
was shared. Very interesting and interactive. Thought provoking
and practical that can be implemented."



New ideas and actions you can implement immediately to improve your organization and deliver superior service.

Discover what works, and what to avoid, to build a service culture

This high-value management program is packed with current examples from leading organizations in the public and private sectors, including Information Technology, Healthcare, Finance, Hospitality, Retailing, Manufacturing, Education, Transportation and more.

Dell Computer – learn what gets measured every day, and why

Raffles Hotel – why 12 words is all they need for a world-class service philosophy
(the Ritz-Carlton uses only 9)

Accenture – how their service philosophy aligns and motivates their team

Frigo-Scandia – how they made teamwork mandatory in the culture

MGM Grand – how they saved thousands of hours, and dollars, and
avoided lawsuits

IBM – when a musical instrument is more valuable than money

Wipro – how this Bangalore tiger leaps ahead

Starbucks – what’s new, and what’s coming?

Dilbert – where these famous cartoons – do and do not – belong at work

Singapore Airlines – what new culture building practice is now required before
every flight

Lexus – world class service recovery

Stew Leonard’s – how they keep customers happy, even when the store is overcrowded

Borders Bookstore – two small words that make all the difference

Pizza Hut & Fedex – learn what these two leaders have in common

Intel & Motorola – what works in these different cultures, and why

Southwest Airlines & Formula One Racing – what are they learning
from each other?


Leadership is lifting a person's vision to higher sights, raising a person's performance to a higher standard, building a
personality beyond its normal limitation.

Peter Drucker



Meet Ron Kaufman

Ron Kaufman is an internationally acclaimed educator and motivator for service culture and quality customer service. He is author of the best-selling series
‘UP Your Service!’ and founder of UP Your Service! College.

Millions have been motivated by Ron’s high-energy speeches and interactive workshops. His repeat clients Millions have been educated and motivated by
Ron’s high energy speeches and interactive workshops.

Ron’s many repeat clients include government agencies, multi-national corporations, industry associations in financial, professional and medical services, high technology, manufacturing, retailing, hospitality, tourism and transportation. and numerous
companies in the Fortune 500.

Learn more now! Visit

More of what our clients have to say...

"Not only is the focus about providing excellent services. It helps me to understandthe principles of building relationships."
Mesiniaga Berhad

"Very exciting and energetic training which had fun instilled in every aspect to make it interesting."
DHL Worldwide Express Sdn Bhd

Here’s How You Can Get Started

We take the pleasure to present to you a One-Day high content program that takes you through proven approaches and techniques to transform your organization and build your Internal Service Culture.

An interactive discussion amongst the participants to be facilitated by Ron Kaufman.

 This program is expertly tailored by Ron Kaufman for
organizations in the
Asian context.

  Early Registration One Time Offer
>>> This seminar is claimable under HDRF – SBL Scheme <<<

Building a Service Culture That
Sizzles and Succeeds!

Date :  14 Aug 2008 (Thursday)
Venue : Mandarin Oriental Hotel, Kuala Lumpur
Time :  9:00am - 5:30pm

Are you doing all you can to make your organization’s culture vibrant, attractive
and customer focused?

For Synergy Entire Only

1-4 participants                    -  RM 1380 per person
5 or more participants         -  RM 1180 per person
(Special Extension : Valid from  16 June - 15 July 2008)

1-4 participants                    -  RM 1980 per person
5 or more participants         -  RM 1680  per person
(Valid from 16 July - 14 August 2008)

Register Now and  SAVE RM500 - RM600 per registration (30% Off)

>>> This seminar is claimable under HDRF – SBL Scheme <<<

What does HRDF-SBL approval mean?

It means that you can claim to a maximum of RM500 for the program if your company contributes to the PMSB training fund.

Apart from the fee of RM500 per day, employers are allowed to claim for daily allowance of RM80 per trainee per day

And RM200 per trainee per day for those outstation trainee who requires accommodation. Please refer to Employers Circular 6/2006. On top of this allowance, trainees are also allowed to claim for airfares if they are traveling by air.

To view program details, please download the PDF Brochure at the link below

== >

To REGISTER for this program, please download the PDF Registration form at 
the link below

== >

YES Ron, I Want To Secure a Place For Your Building a Service Culture That
Sizzles and Succeeds! 2008 program and Take Advantage of this Early Registration One Time Offer Rates.

Here is THREE easy ways to register for this program

1. Call us at : 
03 78803046

2. Email to us at :
(with complete contact details)

3. Fax to us at : 03 78803706
    (along with completed registration form and follow with payment)

To REGISTER for this program, please download the PDF Registration form at 
the link below

== >

When you complete this program you will have every strategies and proven techniques
you need to build an unbelievable Internal Service culture oriented company and start increase your bottom line immediately



Please Click HERE for Ron's Preview
Online Training Videos


Look who is learning with Ron!

3M, Accenture, Agilent, American Express, Asia Pacific Breweries, AXA, Canon, Cap Gemini, Cathay Pacific, Cisco, Citibank, Changi Airport, Dell, DHL, Dubai Internet and Media Cities, Emirates Airline, Federal Express, Giordano, many Government Agencies, Hertz, Hewlett-Packard, Hilton, Hyatt, IBM, Johnson & Johnson, Jollibee, Li & Fung, Lucent, Maersk, Malaysian Airlines, Manulife, Mastercard, Merck, Merrill Lynch, MDRT, Metro, Mobil Oil, Monsanto, Motorola, Nokia, Panasonic, Pepsico, Prudential, Raffles Hotel, Reuters, Seagate, Seagrams, Shell, Sheraton, Siemens, Singapore Airlines, Singapore Tourism Board, SONY, Standard Chartered Bank, Texas Instruments, TNT Express, United Parcel Service, VISA, YPO, Zuellig Pharma ... and many more.


Why You Should Attend

A superior service culture attracts your customers, inspires your staff and creates
strong bonds of loyalty over time.

The need for innovation and improvement
of organizational culture has never been more critical than it is today.

Culture sets the standards. It lets people know what’s accepted, forbidden and rewarded.

Culture is the context that surrounds your staff, supports their actions and keeps them focused on the goal.

Who should attend

This high-content, interactive workshop is for everyone who has a leadership, guiding or implementation influence on the success of your service culture.

CEOs, directors, managers and senior supervisors are encouraged to attend this workshop together for best results.

Entrepreneurs and small business owners will also find this workshop insightful, inspiring and instructive.


Your Success Is Completely Backed By Our 100% Guarantee.

Now, in case you have any lingering doubt whatsoever, we want it foolproof
for you. You see, we completely guarantee your success.

Here’s our 100% take it to the bank guarantee :

We guarantee if you make diligent effort to use just a few of the strategies and proven techniques in this program in the next 12 months. If you don’t see results, we will refund your entire investment of the program to you.

If you know for sure you have not benefited from the end of the day, we will
also refund the entire investment of the program to you.

The truth is, you’ll never have to worry about the refund. Because once you
use these powerful and ingenious techniques and see the huge jump in
your business profits.


To your success and look forward to see you and your team at the program.

Alex Choong

Managing Director

P.S. Frankly, I know nothing that could truly make a significant difference in your business than the
infusion of fresh
Proven Approaches and Techniques  that will help to build a strong and successful company culture will help you to attract, develop and retain great staff.

P.P.S. have my 100% Risk Free Unconditional Investment-Back Guarantee if after 12 months of using  just a few of the strategies and proven techniques in this program and you're not satisfied  we will refund your entire questions asked.

  Organized By Synergy Entire Sdn Bhd
AKLTG Training Centre
B-1-12 TTDI Plaza, Jalan Wan Kadir 3, Taman Tun Dr Ismail
60000 Kuala Lumpur, Malaysia

Tel : 03 788 03046/03 77108233 | Fax : 03 7880 3706/ 03 77258212
email :

© 2007-2008, Synergy Entire Sdn Bhd All rights reserved.